Operations Intern

Job Title: Operations Intern
Locations: West Hollywood, CA and New York, NY
Supervisor: Operations Manager

Position Summary:
The Operations Intern is primarily responsible for supporting the Operations Department and the organization as a whole.

Training in Trevor cultural competency, phone etiquette, and email protocol will be provided

Essential Duties & Responsibilities:
General Operations support. Tasks may include the following (per comfort level of intern)
• Maintain levels of customer service; demonstrate a friendly and cooperative attitude
• Greet visitors, employees, volunteers, and vendors
• Develop a cohesive working relationship with supervisor and Trevor affiliates
• Answer internal and external phone calls; transfer to appropriate parties during office hours
• Maintain office filing systems (both paper and electronic)
• Perform mailroom duties (sort/deliver incoming mail, pick up/process outgoing items, etc.)
• Monitor office supply inventory (including postage); order additional supplies as necessary
• Correspond via email using Microsoft Outlook
• Perform data entry and word processing using Microsoft Suite
• Edit organizational calendar
• Make travel and hotel arrangements as necessary
• Coordinate office lunches, internal events, staff meetings, etc.
• Manage operational videoconferencing/webinar events as necessary
• Ensure functionality of phone equipment and upkeep of voice boxes, email contacts, and staff directories
• Light IT troubleshooting
• General tidying and surface cleaning of the office common areas
• Provide special project and administrative support on an ad hoc basis (for example, Development Department support in conjunction with special events)
• Other duties as assigned

Equipment: Computers, phones, desks.

• Ability to maintain confidentiality
• Well-developed interpersonal skills and willingness to pitch in with the team
• Positive attitude, flexibility, and desire to learn new skills and information
• Strong proficiency in Microsoft Office products
• Basic word-processing, spreadsheet, and data entry skills
• Oral and written communication skills; excellent telephone manner
Detail-oriented; multi-tasking ability; strong organizational skills

Supervisory Responsibilities: None

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside conditions. The noise level in the environment is moderate. The employee is required to work some Saturdays, Sunday and evenings.

Note: “The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.”

To Apply:
Please send a resume and cover letter to: [email protected] and complete the employment application at: http://www.thetrevorproject.org/pages/employment-application

The Trevor Project is an equal opportunity employer, with a strong commitment to a diverse, multicultural staff. Transgender people and people of color are especially encouraged to apply.