Learn about our crisis services
Now that you know how The Trevor Project got started, we’d like to give you more background about the programs and services your giving provides young people in crisis.
LGBTQ young people deserve dedicated care and when it comes to providing crisis intervention and suicide prevention services for today’s generation, that care needs to be highly specialized. Thanks to your support and building on the experience we’ve gained for nearly two decades; our team continues innovating to expand Trevor’s capacity to respond to the 4x greater suicide risk facing our youth.
As you may recall from Part #1 of this email series, Trevor’s free and confidential core crisis programs include: The Trevor Lifeline, TrevorChat, and Trevor Text, in addition to a suite of education, outreach and advocacy resources. Every day, your giving allows young people in crisis to reach out to us, like Charlie,* a 15-year-old TrevorChat user who identifies as a trans man and asexual:
“Charlie” bravely reached out on TrevorChat because the school year was starting and he found out that his school would not allow him to dress in the way he felt comfortable.
Charlie was panicked. He had never met anyone in his area who was LGBTQ. He felt that if he came out to his parents or even teachers at school, he would be rejected. Charlie had already come out to his best friend Devin, and although she was accepting of his gender identity, he could not think of any other students who might be an ally. Charlie’s anxiety was growing and he was thinking about using a weapon to kill himself that night.
Over the course of the online conversation, the TrevorChat counselor helped Charlie think about additional people in his life who could be resources. He began talking about his siblings—with whom he got along well. Charlie then shared that he loved to cook and invent new dishes with them too. By the end of the chat session, he was feeling better and worked with the counselor to make a plan for the start of school. Charlie said he would speak with his siblings and Devin about his concerns and to ask for support. The counselor ended the chat by role playing the potential conversations and letting Charlie know he could always call back if needed.
Last year, donors like you helped us take nearly 150 calls, chats, and text messages each day from young people like Charlie. Learn more about our crisis programs and services below:
The Trevor Lifeline is at the center of Trevor’s crisis intervention and suicide prevention services—with call centers in Los Angeles and New York and almost 200 active volunteers answering calls 24 hours a day, 7 days a week, 365 days a year.
The Trevor Lifeline is accredited by the American Association of Suicidology (AAS), which certifies that the Lifeline is performing according to nationally recognized standards. Trevor provides the only crisis and suicide prevention service delivery program specifically serving the LGBTQ community to be accredited by AAS.
Lifeline counselors receive over 50 hours of training to answer calls from LGBTQ young people who are feeling suicidal or need a safe, non-judgmental place to talk. If you live in NY or LA, you may be eligible to volunteer.
TrevorChat is an instant messaging program for youth who are in crisis and want to talk online with someone who understands their challenges. TrevorChat operates in the afternoon and evening, 7 days a week, 365 days a year.
TrevorChat connects LGBTQ youth with trained counselors and provides access and anonymity to a population of young people who may feel more comfortable asking for help online, or who may not be able to access a safe phone line. This service meets a growing digital need. In its first year, 2011, TrevorChat received just over 2,500 messages, and last year it received over 10,000 messages. Meeting increased demand, TrevorChat continues to provide its service 7 days a week, 365 days a year.
In 2014, we piloted TrevorText, our proprietary text-messaging crisis program—with only one day of TrevorText service available each week. Since then, we’ve experienced growth at more than twice the growth rate on our other crisis programs.
In January 2017, donors like you helped raise funds to expand TrevorText to a third day of service each week. Our continued aim is to reach LGBTQ youth whenever they need support, wherever they may be, and in whatever ways they find most comfortable. TrevorText is available Wednesdays, Thursdays and Fridays from 3:00 p.m. – 9:00 p.m. ET / 12:00 p.m. – 6:00 p.m. PT.
The youth story in this email is representative of a TrevorChat crisis conversation. Names and identifiable details have been changed to protect confidentiality.