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Crisis counselors are trained to answer calls, chats, or texts from LGBTQ young people who reach out on our free, confidential and secure 24/7 service when they are struggling with issues such as coming out, LGBTQ identity, depression, and suicide.
We prepare counselors to navigate a variety of situations that may come up on our crisis services through instruction that explores how to embody our Counselor Values, follow Counselor Principles, and apply Counseling Skills.
Throughout training, volunteers will cover topics including counseling skills, LGBTQ identity, our Support Model (the structure of a conversation on our crisis services), and relevant policies & procedures to prepare them to speak with young people in crisis.
Trainees and active counselors work closely with members of our team and have access to role-play scenarios, supervised support shifts, and one-on-one office hours to ensure that they are able to practice and apply their acquired skills in a supportive environment.
Throughout the training process, trainees will become familiar with our best-in-class technology, which helps us support youth in crisis.
Future counselors are chosen based on their dedication and commitment to the work. You do not need a driver’s license to become a counselor, but there are a few requirements.
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