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Volunteer


Volunteer Mission

In order to provide life-saving support to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people, The Trevor Project recruits passionate volunteers to staff our crisis intervention services. Volunteers are vital to Trevor’s work, and are instrumental in providing a safe and secure connection for LGBTQ youth to reach out. Trevor’s team welcomes individuals of all backgrounds into our volunteer family, and works to uplift, recognize, and support our growing volunteer network.

The life-saving work of The Trevor Project would not be possible without the dedication of our incredible volunteers. Trevor’s volunteers have, over time, saved countless young lives and supported the well-being of hundreds of thousands of LGBTQ young people.

Volunteer Opportunities

Trevor offers a variety of opportunities for volunteers to get involved in our life-saving work. Below are opportunities for ongoing engagement with The Trevor Project. Please note that volunteers must be at least 18 years old to apply.

Crisis Counselor — Digital Messaging

Digital Crisis Counselors are trained to answer chats and texts from LGBTQ young people who reach out about issues such as coming out, LGBTQ identity, depression, and suicide.

Throughout training, volunteers will cover topics including counseling skills, LGBTQ identity, the structure of a conversation on our crisis services, and relevant policies, procedures, and protocols to prepare them to speak with young people in crisis.

Location

  • Remote from anywhere in the United States
  • You’ll need access to a secure and private location

Commitment

  • One three-hour shift per week
  • Minimum one-year commitment

Training

  • 40-hour virtual training over the course of 10-weeks, including e-learning modules, role plays, and supervised shifts
  • All counselors are trained on the ins and outs of our chat-handling technology, which is designed to support multiple conversations without sacrificing quality.

Technical Requirements

  • Personal computer with the most up-to-date operating system (e.g., Windows 10, macOS Catalina, or Linux) and the ability to download the latest version of Google Chrome
  • Reliable high-speed internet connection
  • A minimum of 5Mbps download speed, 2Mbps upload speed and an Octane score of over 30,000. (You can measure your internet speed here and measure your Octane score here.)

Crisis Counselor — Telephone

Lifeline Counselors are trained to answer calls from LGBTQ young people who reach out to our 24/7 phone Lifeline when they are feeling suicidal or need a safe, non-judgmental place to talk.

Location

  • Remote from anywhere in the United States
  • You’ll need access to a secure, private, and quiet location

Commitment

  • One three-hour shift per week
  • Minimum one-year commitment

Training Requirements

  • A 40-hour virtual training over the course of 10-weeks that includes e-learning modules, role-plays, and supervised shifts.

Technical Requirements

  • Personal computer with the most up-to-date operating system (e.g., Windows 10, macOS Catalina, or Linux) and the ability to download the latest version of Google Chrome
  • Reliable high-speed internet connection
  • A minimum of 5Mbps download speed, 2Mbps upload speed and an Octane score of over 30,000. (You can measure your internet speed here and measure your Octane score here.)

Application Process

  1. Register and Submit Application. Create an account in our volunteer portal and complete our application. This should take approximately 20–35 minutes.
  2. Recruiter Follow Up. Next, you will hear from our Volunteer Recruitment Team with potential next steps. In some cases, they will schedule an interview to ask follow-up questions about your application. Please know that due to the high volume of applications received and our careful review of each applicant, this step of the process can take several months.
  3. Background Check. Upon acceptance to training, volunteers are required to complete a background check.
  4. Complete Training. Our team will support you through a required volunteer training.

Start Your Application Today!

Volunteer Perks

  • Training. Volunteers will receive extensive, ongoing training, refreshers, and support from experts on The Trevor Project’s staff. They also learn invaluable skills for their professional and personal lives, from active listening to crisis de-escalation.
  • Online Networks. Volunteers will gain access to a nationwide Facebook group connecting them to other awesome volunteers across the country.
  • Newsletter. Volunteers will also receive a monthly newsletter detailing highlights and updates from across the Trevor family.
  • Access. Volunteers may receive access to a variety of gifts, events, and resources.

 
If you have any further questions about our volunteer opportunities, please check out our FAQs below or email [email protected].

 

Frequently Asked Questions

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